A clear answer.
A simple next step.

1. Create your account with your name, Jamaican phone number and email.
2. Open the confirmation link in your email, then sign in.
3. In Profile settings, enter your nine-digit TRN and upload your government-issued ID.
4. Wait for staff approval and check your assigned US shipping address before ordering.

Check your spam or junk folder and make sure your email address is correct. Use “Resend confirmation email” on the account page. Allow at least one minute between requests; email delivery can take longer.

Upload a clear PDF, JPG or PNG, up to 10 MB. The document must be readable. If your phone uses another image format, export it as JPG first. Enter the TRN as nine digits without spaces or dashes.

The form changes to an awaiting-approval message. When approved, you will see “Your account is verified.” If a correction is needed, the form reappears with staff instructions.

Open US shipping address in your dashboard and copy the assigned details exactly. Keep your unit and mailbox together on Address Line Two. Do not ship until the full assigned address appears.

Open My packages to search by tracking number or filter by shipping status. Select a package to view its recorded history.

Open Purchase invoices, choose the package and upload the merchant receipt showing the items and purchase value. Accepted formats are PDF, JPG and PNG, up to 10 MB.

Open Charges & payments to see your itemized bills and recorded payments. Search for a receipt, select View / save receipt, then choose Print or Save as PDF. A payment appears after staff records it; the website does not charge a card automatically.

The calculator estimates shipping. Customs, storage and other applicable charges may be separate. Your issued bill and current package balance show the recorded charges.

Wait for the ready-for-collection notification. Bring identification and settle the full amount due, including any storage charges. An authorized representative should bring proof of authorization.